Cecchini, B., V. Del Longo, E. Grandesso, A. Gamba, and A. Semplicini. “Critical Issues in the Relationships Between Patient Relatives and Hospital Staff: Qualitative Research Based on Focus Group”. Italian Journal of Medicine, vol. 8, no. 3, Jan. 2014, pp. 182-8, doi:10.4081/itjm.2014.99.